Terms and Conditions

Next Day Orders received before 6 p.m. on a weekday are normally despatched on the 1 day after the same day subject to the size of the order and us being able to collect payment. Orders received will normally be despatched by within 3 working days provided that we have collected payment. Our working days are Monday to Friday excluding Bank Holidays.

While we make every effort to deliver the goods in accordance with stated delivery dates you should note that we do not guarantee the time or date of despatch.

You are responsible for the accuracy of the delivery information provided by you, for ensuring that someone over the age of 18 is available at the delivery address to sign a receipt for the goods or for the collection of the goods from our carrier’s nearest depot. You may specify a delivery address other than your home address. Please note that for security reasons, certain education establishments restrict the area on campus that multi-drop carriers are allowed to enter. 

The goods will be deemed to have been delivered in accordance with our obligations if they are delivered to the specified address or a security area and a receipt is signed by someone at the said address or security area.Delivery will also occur if you collect the goods from our carrier and sign for them. The said signatures will be conclusive evidence of delivery for the purpose of the contract.

The delivery charge specified during Checkout includes the cost of any packaging. Delivery schedules are shown in working days excluding Saturday and Sunday unless a Saturday delivery is specified by you and accepted by us.

We do not guarantee that all delivery services are available to all parts of the world. Delivery times are given for guidance only and we are not responsible for delays caused by matters beyond our reasonable control.

If you fail to accept delivery of or fail to collect the goods within a reasonable time, we reserve the right to recover any wasted delivery and re-delivery charges from you or from the payment that you have already made in respect of the goods.

If your order has been despatched but has not yet been delivered, you may not be able to cancel the order by e-mail. You remain responsible for the delivery charge and the product price and these will be deducted from your payment before payment is refunded.

1. E-mail us (megaway@pacific.net.hk) with your Order Reference Number within 7 calendar days of receipt of the goods and specify the items you wish to cancel. Please use the contact form on the “Contact us” Page. We will provide you with a Returns Authorization Number.

2. All goods must be returned in their original, unopened and unused condition together with their original packaging and the gifts if applied. 

3. Goods must be returned to us within 7 calendar days after your purchase. Alternatively, you may return goods, at your cost, to us at eMegaway.com, Unit 906 - 907, 9/F, Metro Loft,  38 Kwai Hei Street, Kwai Chung, N.T., HongKong.

You cannot make a return without a Returns Authorization Number. You are liablefor the original delivery charge and the re-delivery charge and we reserve the right to deduct these from your payment or to recover the same from you. If you do not return the goods to us after cancellation, we reserve the right to collect the goods from you and charge you direct costs of recovery. Refunds will be provided using the same payment type by which your order was made.Please allow 30 days from the date of cancellation for the refund to be issued provided that you return the goods to us within 7 days of the date of cancellation.

We reserve the right to refuse a return or refund if you fail to comply with the above terms.

If you receive goods which are defective or have been damaged during transit,please e-mail us with details (including a digital photo if possible), as soon as possible and in any event within 10 days. In the event of perishable items, you must notify us as soon as possible.We reserve the right to refuse a refund if the damage or defect is caused by you.

We reserve the right to set-off any damages or costs which are recoverable from you by us by deducting the same from any refund. 

If you are dissatisfied with a product or any part of our service, please address your complaint to us in writing, by e-mail (through the online contact form), fax or post marked for the attention of the Mail Order Manager. The Manager will endeavor to address your complaint efficiently and take such action as he may deem appropriate in the circumstances.

If you are not satisfied with his decision or the manner in which it was dealt with, please address your complaint to us in writing, by e-mail (through the online contact form), fax or postmarked for the attention of the Managing Director who will consider your complaint and advise you of his findings and his proposed course of action.

If any of these Terms and Conditions is found to be unlawful, invalid or unenforceable by a Court, the remainder of the Terms and Conditions will not be affected and will remain valid to the full extent allowed by the law.

eMegaway.com, the eMegaway.com Logos and ALL THE CHINESE YOU NEED TO KNOW are registered trademarks of eMegaway.com. The copyright in this website rests with us. You are not permitted to use the eMegaway.com trademarks, the eMegaway.com logos, ALL THE CHINESE YOU NEED TO KNOW or to copy or link to this website without the written permission of eMegaway.com or ourselves. The intellectual property rights relating to individual products remain the property of those to whom such rights belong and you will have no rights to such intellectual property. 

These Terms and Conditions are governed by HongKong law and the parties shall submit any disputes to the exclusive jurisdiction of the HongKong Courts.

The Contract shall be concluded in the English language.